How can we help?

Click "Open an account", enter your details and choose a password. Your Euro account is created immediately. Verify your identity afterwards to unlock deposits, withdrawals and trading.

A valid passport, ID card or driving licence, a selfie holding the document and your current address. Reviews usually take less than one business day.

The minimum deposit is 10,00 €. There are no account or maintenance fees.

Open Deposit in your dashboard, copy the bank details and send a transfer from a bank account in your own name. Tell us the amount so we can match it faster. Funds are credited once the transfer arrives.

Every outgoing transfer is reviewed by our team, usually within a few hours during business days. SEPA transfers then arrive within one business day.

The most common reasons are an unverified identity, a daily limit or a mismatch between the beneficiary and your details. The decline reason is shown in the transaction and in your notifications.

Open Receive → Crypto and request a wallet for the asset. Our team assigns a dedicated address after a quick review; you will be notified when it is ready.

Conversions use the live market price plus a transparent fee of 0.50%. The exact amount you receive is shown before you confirm.

Yes. Open Send → Crypto, paste the destination address and choose the amount. On-chain withdrawals are reviewed before they are broadcast and cannot be reversed afterwards.

Interest accrues daily on your balance at the annual rate of the account and is credited automatically.

Fixed-term and Plus accounts are locked until the end of their term. Flexible accounts can be withdrawn at any time.

Use a unique password of at least 10 characters, review your active devices under Settings → Sessions, and never share codes or passwords. We never ask for them by e-mail or phone.

Use "Forgot password" on the sign-in page. If you no longer have access to your e-mail, contact support and we will verify your identity manually.